Do you prefer to call, text, email, or something else?

Teens, Technology and Friendships (Pew Research Center)

The New Era of Communication Among Americans (Gallup)

Marketing Research Chart: How do customers want to communicate? (Marketing Sherpa)

Phone Calls Still Consumers’ Preferred Method of Contacting Businesses (Marketing Charts)

What Customers Want from Support Contact Centers (TalkDesk)

Telephone (Imagining the Internet – A History and Forecast)

Teens Prefer Texting vs. Calling … Except to Parents (LiveScience)

Hug Your Haters (Jay Baer)