This episode is a discussion with two leaders from Group Health Cooperative, a consumer-governed, nonprofit health care system based in Seattle, Washington. My guests are Claire Trescott, MD, Primary Care Medical Director, and Alicia Eng, Vice President of Primary Care. We will be talking about their use of Lean principles in the design and management of their “Medical Home” approach to primary care and wellness. You can read a PDF of a Health Affairs article that describes the benefits to patients and caregivers.