“People don’t care how much you know until they know how much you care. What people want in these traumatic moments is somebody to listen to and acknowledge them."

Katharine Manning is the President of Blackbird DC and author of “The Empathetic Workplace”. In this episode, we discussed how leaders can deal with traumatic experience in the workplace. Katharine described what she means by workplace trauma and explained the impact of such trauma on employees’ performance and organizations’ productivity. She shared the importance of leaders showing trust whenever employees come forward and share their trauma, and why leaders should avoid problem-solving in response to their situation. Katharine also touched on the importance of empathy and gave a few tips on how we can be more empathetic towards others. Towards the end, Katharine shared her LASER method, the five steps we can do for a more compassionate, calm, and confident response to the workplace trauma.

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