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#123 Treating People Right; Kevin Korab (President of Guest Worldwide)
A few months ago, I presented to Guest Supply and was simply shocked by the culture of kindness and empathy. I knew I needed to get their leader on our show to learn the "how and why" they are this way.
It’s no surprise that happy, satisfied employees are more engaged and productive. This naturally leads to better customer service and increased revenue outcomes. My last year leading a global sales team with Ritz-Carlton, we achieved a perfect 100% Employee Satisfaction Score that also aligned with the highest producing revenue year in the history of this team. It was not easy and it was not done by me. It was a collaborative effort by the entire team to discuss solutions to our challenges and how we could improve our interactions with each other. A brilliant group of people… (not including me!). Today, Most People Don’t is working with a group of clients that are dedicated to improving their culture in order to produce more effective and engaged team members.
This week’s podcast with Kevin Korab, the President of Guest Worldwide, revealed just this philosophy. The methods, actions, and his upbringing that supported the statement of “treating people right” are shared in this intriguing conversation.
Kevin, his senior leadership, and his company all believe in “treating people right” with respect, honesty, and openness. Personally, he is responsible for the overall leadership and direction for the three collective business under Guest Worldwide, a Sysco company. This includes
strategy, marketing, business development, sales, client management, supply chain (procurement, logistics, and warehouses); manufacturing facilities, Human Resources and eCommerce. Manufacturing, distribution, purchasing, and sales resources are located in the United States, Canada, Europe, Asia, China and the Middle East.
Guest Worldwide is a $1B+ global enterprise and parent
company to three distinct businesses: Guest Supply, a global distributor of operating supplies, furniture, fixtures and equipment for the hospitality, healthcare and education channels, Gilchrist & Soames, a global personal
care products brand development, manufacturing and marketing company, and Manchester Mills, a global textiles product development and marketing company.
More can be found about Guest Worldwide at:
https://www.guestworldwide.com/
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
www.mostpeopledont.com
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By Bart Berkey
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A few months ago, I presented to Guest Supply and was simply shocked by the culture of kindness and empathy. I knew I needed to get their leader on our show to learn the "how and why" they are this way.
It’s no surprise that happy, satisfied employees are more engaged and productive. This naturally leads to better customer service and increased revenue outcomes. My last year leading a global sales team with Ritz-Carlton, we achieved a perfect 100% Employee Satisfaction Score that also aligned with the highest producing revenue year in the history of this team. It was not easy and it was not done by me. It was a collaborative effort by the entire team to discuss solutions to our challenges and how we could improve our interactions with each other. A brilliant group of people… (not including me!). Today, Most People Don’t is working with a group of clients that are dedicated to improving their culture in order to produce more effective and engaged team members.
This week’s podcast with Kevin Korab, the President of Guest Worldwide, revealed just this philosophy. The methods, actions, and his upbringing that supported the statement of “treating people right” are shared in this intriguing conversation.
Kevin, his senior leadership, and his company all believe in “treating people right” with respect, honesty, and openness. Personally, he is responsible for the overall leadership and direction for the three collective business under Guest Worldwide, a Sysco company. This includes
strategy, marketing, business development, sales, client management, supply chain (procurement, logistics, and warehouses); manufacturing facilities, Human Resources and eCommerce. Manufacturing, distribution, purchasing, and sales resources are located in the United States, Canada, Europe, Asia, China and the Middle East.
Guest Worldwide is a $1B+ global enterprise and parent
company to three distinct businesses: Guest Supply, a global distributor of operating supplies, furniture, fixtures and equipment for the hospitality, healthcare and education channels, Gilchrist & Soames, a global personal
care products brand development, manufacturing and marketing company, and Manchester Mills, a global textiles product development and marketing company.
More can be found about Guest Worldwide at:
https://www.guestworldwide.com/
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
www.mostpeopledont.com