We talk through a series of pointers about how to listen, really listen, when you’re having a conversation with someone. How to make them feel truly heard and understood, how to empathize and show compassion. (2:30) What's filling our buckets? (4:30) We talk through why we chose to cover this topic in the week following the insurrection at the U.S. Capitol. (7:45) We cover pointers for nonverbal and paraverbal communication. (14:00) We talk about open and closed questions. (17:30) We chat about reflection techniques: paraphrasing, reflecting feelings, and summarizing. (26:30) Takeaways.