Wouldn't it be nice if a ticket got worked on right away by the same person from the start of the ticket till the end? I think we can all say that it would be the perfect scenario but unrealistic if you don't have the team or it's a particularly busy day. So how do you dictate what is important? In this episode, we cover how to navigate what is important so that your customers, employees, and business get the best possible experience. 

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