Tune in to our inspiring interview with Standard Chartered’s Ankush Samant to learn:

• What sets real customer-centric teams apart from the rest
• How banks can empower front line staff to get unique insights and continuously improve products
• Why incumbent banks are a lot like spaceships, while tech start-ups are much more similar to jet-skis
• What role empathy plays in building successful partnerships between RegTech vendors and clients

Ankush Samant is the Head Design Thinker with the Global CX team at Standard Chartered Bank in Hong Kong. Previously Innovation Coach at SC Ventures, Ankush has spent his career to date building customer experiences across industries such as retail, manufacturing, airlines, travel, insurance and technology across the US, UK, Europe, Africa and Asia.

RegTalks is a podcast produced by Know Your Customer and presented by Claus Christensen. If you'd like to suggest a guest or a topic for an upcoming episode or share any feedback, please email [email protected] or visit knowyourcustomer.com/RegTalks. You can also find us on LinkedIn and Twitter.