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#13 - Transforming CX Operations with Emily Ebersole
Amit Basak, CEO of Full Potential Solutions, talks to Emily Ebersole, former VP of CX at Zapier and Cvent, about how she scaled Zapier's CX operations, how to leverage AI both externally and internally, how to encourage leadership to take full advantage of AI, and more.
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By Full Potential SolutionsAmit Basak, CEO of Full Potential Solutions, talks to Emily Ebersole, former VP of CX at Zapier and Cvent, about how she scaled Zapier's CX operations, how to leverage AI both externally and internally, how to encourage leadership to take full advantage of AI, and more.