The Customer Magnet Show

130: How strong leaders build happier, more productive teams


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There is an abundance of research that proves happiness among employees fuels performance and achievement, resulting in a competitive edge many companies crave. Shawn Achor, author of the best-selling book The Happiness Advantage noted that "happiness is the precursor to success, not merely the result."

If you want to have a high-performing team, you need to build a happy team.

Even though the data shows building a happy culture is good for business, many companies struggle to do it. As a result, many companies end up with a largely disengaged workforce (data shows 68% of employees are disengaged in the US), which costs them tons of money. No bueno.

Thankfully, there are a few simple strategies and tools you can use to help improve the happiness and experience your employees have at work, which will, in turn, help them work better to deliver a remarkable experience for your customers.

One way to do that is to build a culture that is fueled by transparency.

Monday* is a tech company that has a workspace collaboration tool designed to help teams operate within a culture of transparency. Samsung, Fiverr, Uber, WeWork and Wix are just a few of the companies who use the tool.

Leah Walters is the Head of Communications at Monday. I chatted with her recently to get insights into how Monday and their customers are building happy teams, that enable them to perform at a higher level.

*When we recorded this interview, the name of the company Monday, was Dapulse. They changed the name in recent months.

Key points:
  • Why it is beneficial for team members to have a clear idea of what everyone else is working on
  • A smart way to let your team know how their work fits into the big picture of what is happening in your company
  • Why transparency builds high-performing teams
  • The surprising attributes that make employees the happiest at work
  • Simple but effective tactics for making your team members feel appreciated
  • How technology can empower team members who struggle to speak up in meetings
  • An innovative way for managers to get insights on how to manage their teams better

Listen to the 22-minute episode here:

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  • Framework based upon in the trenches experiences from 150+ business and thought leaders
  • Science-based explanations to support why the elements of the blueprint work
  • Action items to help you get some quick wins

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The post 130: How strong leaders build happier, more productive teams appeared first on Sonia Thompson.

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The Customer Magnet ShowBy Sonia Thompson