In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service. 

Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find clients. 

Richard and Simon discuss the importance of a strong company culture and how the pandemic strengthened their own culture and values. Plus, Simon shares his advice on how MSP owners can build a good culture of their own.

Simon also explains the SuperOps awards process, why he thinks The Final Step won the “MSP with the Best Work Culture” award, and why he’d recommend entering an awards competition to any MSP owner. He also shares openly about the challenges and successes of running a business, and what he thinks is next for the IT sector. 

Mentioned in This Episode

• IT Nation Evolve
• Bob Burg The Go Giver
• Gazelle management strategy
• Traction management strategy
• IT Nation
• Kim Scott – Radical Candor
• Michael E Gerber: The EMyth Revisited
• L David Marquet: Turn the Ship Around