Conversation with Marcos Alonso, the Sr. Director, Head of Enterprise Employee Support Services at The Learning House, a division of Wiley, and he's a subject matter expert on call centers

#132 - Call Center Collaboration

A Shark's Perspective cuts through buzzwords to deliver actionable tactics in marketing, sales, customer experience, and leadership.  It's Fearless Differentiation for growth-minded leaders to dive deeper, make waves, and win.

Hosted by keynote speaker and shark diver Kenneth "Shark" Kinney, the show features candid conversations with top authors, executives, and innovators about what actually drives revenue and loyalty. Real talk, proven plays, no fluff. 
Dive deeper at kennethkinney.com.

Business

A Shark's Perspective cuts through buzzwords to deliver actionable tactics in marketing, sales, customer experience, and leadership. It's Fearless Differentiation for growth-minded leaders to dive deeper, make waves, and win. Hosted by keynote speaker and shark diver Kenneth "Shark" Kinney, the show features candid conversations with top authors, executives, and innovators about what actually drives revenue and loyalty. Real talk, proven plays, no fluff. Dive deeper at kennethkinney.com.

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#132 - Call Center Collaboration

#132 - Call Center Collaboration