Can a business owner get burned with the right business process in the right place? Yes! Scott shares insights from a client who used an old fraud-prevention process that caused cash-flow problems. This real world example displays important skills and roles for the business owner.

Key #Leadership Take-a-aways:

• Don't assume there's no problem if a business process is working.
• Connect the dots with the information from different departments and people.
• Understand your employee's communication style.

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