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134. ITIL® (Version 5) and Experience Management with Mark Smalley
Register for the ITSM Summit 2026 at https://www.happysignals.com/itxm-summit/
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In this episode, Mark Smalley discusses Sakari the latest version of ITIL® (Version 5), emphasizing the importance of experience as a core component. The conversation explores how human experience impacts IT service management, trust, and organizational success.
Key Topics
- Latest ITIL® (Version 5) and its new focus on experience
- The role of trust and human experience in IT Service Management
- Challenges and strategies for adopting experience-centric practices in ITIL
Mark Smalley: https://www.linkedin.com/in/marksmalley/
View all episodes
By HappySignals
5
11 ratings
Register for the ITSM Summit 2026 at https://www.happysignals.com/itxm-summit/
--
In this episode, Mark Smalley discusses Sakari the latest version of ITIL® (Version 5), emphasizing the importance of experience as a core component. The conversation explores how human experience impacts IT service management, trust, and organizational success.
Key Topics
- Latest ITIL® (Version 5) and its new focus on experience
- The role of trust and human experience in IT Service Management
- Challenges and strategies for adopting experience-centric practices in ITIL
Mark Smalley: https://www.linkedin.com/in/marksmalley/