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136: Leading Value Enablement with a Six Sigma and Customer Success Approach w/ Rosalie Girard (Director of Business Value Engineering at Coveo)
When you want to have a credible, trusted value program it pays to lead with a six sigma and customer success approach, this according to our interview with Rosalie Girard, the Director of Business Value Engineering for unified search, analytics and machine learning pioneer Coveo.
In this conversation we explore ways to leverage Customer Success to gather real-world impacts and evidence to fuel your Value Enablement program, Day in the Life of (DILO) to quantify benefits, and strategic value plans to prioritize and roadmap mutual success.
https://www.linkedin.com/in/rosaliecgirard/
#valueenablement #valuemanagement #valueconsulting #customersuccess #realizedROI #valueselling #ROI
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By Thomas Pisello
5
22 ratings
When you want to have a credible, trusted value program it pays to lead with a six sigma and customer success approach, this according to our interview with Rosalie Girard, the Director of Business Value Engineering for unified search, analytics and machine learning pioneer Coveo.
In this conversation we explore ways to leverage Customer Success to gather real-world impacts and evidence to fuel your Value Enablement program, Day in the Life of (DILO) to quantify benefits, and strategic value plans to prioritize and roadmap mutual success.
https://www.linkedin.com/in/rosaliecgirard/
#valueenablement #valuemanagement #valueconsulting #customersuccess #realizedROI #valueselling #ROI