Shownotes:
5 years post COVID I continue to ask the question – Do organisations need to have a business purpose? And what does having a business purpose mean in practice?
For the 136th episode of The 🐘 in the Room podcast I spoke with Shikhar Aggarwal, the Joint Managing Director of BLS International one of the world’s largest global service delivery company (visa, passport, consular, and citizen services).
Themes covered in the episode include 👇🏾👇🏾👇🏾
- What it means to be a purpose driven business providing citizen services and facilitating mobility
- Insights on global cultural integration for a listed Indian entity (the only one in the industry) with 60,000 employees and a footprint across 70 countries
- Lessons from the pandemic: agility, empathy and building trust
- Evolving challenges in the industry including geo-political crises, cybersecurity and inclusivity in service delivery
- Commitment to Sustainability & ESG reporting: The aspiration to set global benchmarks in citizen services
- Role models in the industry and beyond #TCS #L&T #Wipro #Azim Premji
To learn more head to the podcast, link in comments 👇🏾👇🏾👇🏾
#BLSInternational #CitizenServices #GlobalMobility #ShikharAgarwal #Leadership #Sustainability #ESG #Innovation #PurposeDrivenBusiness
Episode Transcript:
Sudha: Good afternoon, Shikhar, thank you for being a guest on The Elephant in The Room podcast today.
Shikhar: Thank you so much for inviting me.
Sudha: Brilliant. So let's start with a quick introduction to who you are and what you do..
Shikhar: My name is Shikhar Aggarwal. I'm the joint Managing Director of BLS International. I started in Delhi; I'm a chartered accountant. I worked in a couple of companies before joining BLS International in 2014. So it's been an 11-year wonderful journey. And here we are, listed company with presence in 70 plus countries today.
Sudha: Awesome. Since I'm from a comms background, and Bhavya is also I'd like to hear your elevator pitch for BLS International. What is your mission and vision for the company? It's quite a huge business.
Shikhar: At BLS International, we are a trusted global tech enabled service provider to governments worldwide, committed to simplifying access to essential citizen services. We are operating in 70 plus countries and have processed more than 360 million applications till date. Our mission is to be the world's most trusted and efficient partner for government to citizen services. Also, our mission is to be the largest Indian company in global service delivery. There have been a lot of IT companies out of India, global IT companies, but I feel that a global service delivery company out of India, we are probably the primary one and we want to be the largest one.
Our vision is to touch the lives of a billion people across the globe by delivering citizen services that are seamless, secure and powered by innovation. We aspire to be the global benchmark for inclusive technology driven service delivery that empowers individuals, supports governments, and creates lasting societal value.
Sudha: Very interesting. So in the last couple of years, purpose has become a buzz word. So how important is it for you as you move on this journey to becoming, one of the largest or a global company which is much admired. How important is it for you that BLS International should have a business purpose?
Shikhar: See when someone applies for a visa, it is to unite with a family or needs an identity service to start a new chapter in life. It is much more than just paperwork. It is deeply personal. That's the space we operate in and that's why for us, purpose isn't a trend. It is a responsibility. At BLS, we don't see ourselves just as a service provider.
We see ourselves as an enabler of mobility, connection, and dignity. Our purpose is woven into every application processed, every identity verified, and every life made easier through our technology and presence. It guides us how we innovate, how we collaborate with governments and how we stay human centered in an increasingly digital world.
Beyond enabling access, we're also building livelihoods, empowering over 100,000 individuals, not just with jobs, but with tools, training and opportunities to become successful entrepreneurs in their own right. We are proud to foster a growing ecosystem of people who don't just work with us they are like business partners, they have learned how to run a business. They're making money with us. While others may talk about purpose as a brand statement, for us, it is the reason that we show up every day.
Sudha: Very interesting and it segues into my next question about culture. As a global business, with the footprint across, many countries, how do you go about creating one culture, getting employees or as you say, your business partners across the world to reflect your values.
Shikhar: When you are operating in a global environment, you know we are operating in 70 plus countries across borders, time zones, cultures, building one cohesive culture isn't about uniformity, it's about unity. For us, culture is the thread that connects thousands of employees around a shared purpose and core set of values, passion, customer orientation, entrepreneurship, result orientation, integrity and respect and being process driven.
We have built the cultures with intent through strong training programs, open communication and digital platforms that bridge distances. We keep everyone aligned, no matter where they are, and while we are united by values, we never lose sight of local strengths. Our teams are empowered to bring their unique perspectives while staying anchored in common framework of service excellence.
That's how we create a culture that's global in spirit but grounded in the realities of the people we serve and the people who serve with us.
Sudha: So that's about culture. And do you travel a lot to these countries to actually see what the culture, what the integration is like?
Shikhar: Definitely me my senior team, we want to be on the ground. We don't want to operate a company from our head office or our office. If you have a touch and feel of the ground, the different cultures, values of the people, then you understand where your company is really at.
Not only cultures and values, you also understand delivery, business opportunities, capabilities. So it is a must.
Sudha: That's the best way to learn.
So Shikhar it's been like five years since the pandemic and, that was such a moment in time, moment in history where, everyone was impacted global travel and tourism of course was heavily, heavily impacted. We couldn't travel, I was stuck here in the UK, couldn't go to India. What were the learnings for people in your business? Particularly around, adaptability, agility, and also to be able to continue to serve customers and clients, who were stuck in crisis.
Shikhar: I think for us, since we are a company that gives visas, definitely pandemic had hit us the hardest, but it has been a learning curve. Pandemic for us was more than a crisis, it became a real time test for our resilience, and for us it brought three powerful lessons to the forefront.
First, agility became non-negotiable, practically overnight, we reimagined how we work. Digitizing operations enabling remote support and ensuring business continuity in the face of unprecedented disruption. We also learned how to operate business at a lower cost, and we are still taking some of those learnings till today.
Secondly, we learnt empathy isn't just a value, it's a strategy, while we kept services running, we made sure that our people were protected. We prioritized safety, flexibility, and wellbeing for our frontline staff as well as the customers we serve. And third, the trust made all the difference. Our long-lasting partnership with governments gave us the credibility and collaboration needed to co-create solutions that balanced public safety with service continuity.
These lessons didn't just get us through crisis. They have reshaped how we operate today: faster, more human and more connected than ever. If you see our growth after COVID, if you see our profitability growth, If you see our margins growth, if you follow our financials, everything is at a different trajectory.
And there were very few employees that we actually let go of, we deferred salaries, we reduced salaries, we brought it back after COVID. Most of our offices we were maintaining. I think five years down the line this is what has paid off. So that trust, which is where we stand as a company because of our commitments that we made sure we had adhered to during that time.
Sudha: Very good to know. So in today's world, what are some of the biggest challenges you face as an industry?
We spoke about COVID now we seem to be in a state of permanent crisis. Mobility is a huge issue, for people to travel. How you grant access or do not grant access to people, there are lots of questions around that? So what are some of the biggest challenges you face as an industry?
Shikhar: First of all, we are a global company operating in 70 countries. First geopolitical shifts, visa policies and cross border regulations can change quickly and we have to remain agile, ready to realign our operations while maintaining service continuity. And obviously, you have to keep in mind that it is an interest of governments to facilitate travel for tourists to come into their country as it is a big part of the GDP. While there might be short term setbacks in the world, but we have seen on an annual basis, we've always grown. Second is cybersecurity, data privacy. We handle very sensitive personal data. So safeguarding the information is not just technical requirement, it is also co responsibility and we continue to keep on investing in latest system protocols and training.
We follow very strict protocols. Third is striking the right balance between digitisation and inclusivity. While we embrace technology to ensure efficiency, we are equally focused on making sure that no one is left behind, especially individuals who may not have easy access to digital tools. Inclusivity remains a key design principle in everything we build. So if you see a lot of people from developing world, or older people, they need to be trained, they need to be assisted, in getting these services. These challenges keep us focused, adaptive and also committed to delivering secure and human centred services. How we manage the global challenges is how we do our business.
Sudha: Moving on to the next question. How would you define sustainability at BLS International? What does it mean in practice because it's very people focused business.
Shikhar: So at BLS international sustainability means delivering citizen services with accountability, resilience and deep respect for people, communities and the environment. It is about creating long-term value while upholding the highest standards of governance, reducing our environment footprint, protecting data privacy, and driving inclusive growth.
The commitment is also reflected on how we operate from maintaining global ISO certificates in anti-bribery, data security, occupational safety, to empowering the underserved communities, through focused CSR in education, livelihoods and women empowerment. We are also digitizing processes and optimizing energy use to build a more responsible and an efficient global service network.
Sudha: And as a listed company what are your thoughts on ESG and reporting and BRSR? With the reporting requirements that have been evolving in India, how are you aligning your business purpose and sustainability priorities with ESG reporting? If you're doing it at all? Or if you have the ambitions to do it.
Shikhar: Definitely, we work in a global environment with so many foreign governments across the world. So ESG reporting for us is no longer a box ticking exercise. It is a strategic lens. And in India, obviously BRS reflects the shift.
We see it not as an obligation, but as an opportunity to benchmark our impact surface gaps and drive real progress. At BLS International the BRSR aligns well with global ESG standards we already follow. It helps us connect the local expectations with international best practices, whether it's strong governance with board level ESG oversight, safeguarding citizens data through ISO 27001 or driving inclusive growth through gender diversity and ethical training.
Our CSR efforts focus on digital inclusion, education and skilling, directly feeding into the BRSR social lens. And with ESG risks integrated into our enterprise risk framework, we are not just reporting, we are anticipating, adapting and acting. Simply put the BRSR framework helps us stay transparent, accountable, and future ready while keeping sustainability at the heart of how we serve citizens around the world.
Sudha: Yeah, so people definitely are right at the forefront of what you're doing. When we consider ESG reporting Shikhar or sustainability best practice, are you looking at peers in the industry or across businesses? Which are some of the companies that you admire?
Shikhar: See, definitely at BLS International our approach to ESG blends both industry benchmarking and cross sector learning.
We track peers in the visa and government tools, citizen service space, especially around data privacy, inclusive access, and public trust. But we also look beyond our sector because best practices don't come with borders. We draw inspiration from companies like Infosys and TCS for their ESG leadership and digital inclusion growth. The Tata Group for the values driven stakeholder engagement and L&T for the structured ESG roadmap. Globally, we admire how Master Card and Accenture embed inclusive tech and social impact into their business models. For us, ESG isn't just about compliance, it's about evolving continuously learning from the best and creating long-term value that's both globally responsible and locally relevant.
Sudha: Any leaders that you admire specifically Shikhar, they could be within your circle of people you saw while growing up or admired or you admire now?
Shikhar: I would say Wipros’ chairman Azim Premji, I deeply admire the kind of institution he has built.
I meet a lot of world leaders at Davos, I go every year. So there are multiple world leaders, from India, from abroad that I admire. we aspire our company to benchmark with them or surpass them also. To me leadership isn't just about skill. If you talk about what does being a leader mean to me, it's about setting the standard, it means leading with trust, with innovation, and the commitment to create meaningful social value. For BLS International being industry leader means we are constantly evolving to stay ahead of the needs of citizens, governments, and communities we serve.
It's about being agile, responsible, and purpose driven in everything we do. So if you talk about what's next for BLS, we are deepening our digital transformation, expanding our partnership into new and emerging geographies, and embedding ESG more deeply into every layer of our operations. The future for us is about shaping how global mobility is delivered and more seamlessly, more securely and more inclusively.
And I feel that this is just the start.
Sudha: Oh, that's nice. It's great to have ambition and what makes you wake up every morning? What drives you and motivates you?
Shikhar: The main fact that drives us and motivates me and the company is like for India based company, a Delhi headquartered company facilitating global mobility and travel. We are in 70 plus countries, working with more than 40 client governments, and we are generating employment for Indians. We are upskilling Indians, sending them abroad, teaching them in high value jobs. We are delivering services to people who did not have access to these services before. They had to travel miles to city centres to avail basic services, you know so I feel the sense of purpose, the sense of scale, the sense of commitment, that is what, brings us to office every day.
Sudha: That's brilliant. That's a wonderful way to end this conversation, Shikhar. Thank you so much for sharing your experience and your ambitions and where you are going to in the future.
Shikhar: Thank you so much.
Important Links:
LinkedIn: https://www.linkedin.com/in/shikhar-aggarwal/?originalSubdomain=in
Website: https://www.blsinternational.com/
https://youtu.be/RleX-g9Ypsk?si=RcJ08Eb2IAeXMd8u
https://timesofindia.indiatimes.com/business/india-business/bls-international-services-plans-rs-2000-cr-investment-jmd-shikhar-aggarwal/articleshow/101359804.cms
View all episodes
By Sudha Singh
5
22 ratings
Shownotes:
5 years post COVID I continue to ask the question – Do organisations need to have a business purpose? And what does having a business purpose mean in practice?
For the 136th episode of The 🐘 in the Room podcast I spoke with Shikhar Aggarwal, the Joint Managing Director of BLS International one of the world’s largest global service delivery company (visa, passport, consular, and citizen services).
Themes covered in the episode include 👇🏾👇🏾👇🏾
- What it means to be a purpose driven business providing citizen services and facilitating mobility
- Insights on global cultural integration for a listed Indian entity (the only one in the industry) with 60,000 employees and a footprint across 70 countries
- Lessons from the pandemic: agility, empathy and building trust
- Evolving challenges in the industry including geo-political crises, cybersecurity and inclusivity in service delivery
- Commitment to Sustainability & ESG reporting: The aspiration to set global benchmarks in citizen services
- Role models in the industry and beyond #TCS #L&T #Wipro #Azim Premji
To learn more head to the podcast, link in comments 👇🏾👇🏾👇🏾
#BLSInternational #CitizenServices #GlobalMobility #ShikharAgarwal #Leadership #Sustainability #ESG #Innovation #PurposeDrivenBusiness
Episode Transcript:
Sudha: Good afternoon, Shikhar, thank you for being a guest on The Elephant in The Room podcast today.
Shikhar: Thank you so much for inviting me.
Sudha: Brilliant. So let's start with a quick introduction to who you are and what you do..
Shikhar: My name is Shikhar Aggarwal. I'm the joint Managing Director of BLS International. I started in Delhi; I'm a chartered accountant. I worked in a couple of companies before joining BLS International in 2014. So it's been an 11-year wonderful journey. And here we are, listed company with presence in 70 plus countries today.
Sudha: Awesome. Since I'm from a comms background, and Bhavya is also I'd like to hear your elevator pitch for BLS International. What is your mission and vision for the company? It's quite a huge business.
Shikhar: At BLS International, we are a trusted global tech enabled service provider to governments worldwide, committed to simplifying access to essential citizen services. We are operating in 70 plus countries and have processed more than 360 million applications till date. Our mission is to be the world's most trusted and efficient partner for government to citizen services. Also, our mission is to be the largest Indian company in global service delivery. There have been a lot of IT companies out of India, global IT companies, but I feel that a global service delivery company out of India, we are probably the primary one and we want to be the largest one.
Our vision is to touch the lives of a billion people across the globe by delivering citizen services that are seamless, secure and powered by innovation. We aspire to be the global benchmark for inclusive technology driven service delivery that empowers individuals, supports governments, and creates lasting societal value.
Sudha: Very interesting. So in the last couple of years, purpose has become a buzz word. So how important is it for you as you move on this journey to becoming, one of the largest or a global company which is much admired. How important is it for you that BLS International should have a business purpose?
Shikhar: See when someone applies for a visa, it is to unite with a family or needs an identity service to start a new chapter in life. It is much more than just paperwork. It is deeply personal. That's the space we operate in and that's why for us, purpose isn't a trend. It is a responsibility. At BLS, we don't see ourselves just as a service provider.
We see ourselves as an enabler of mobility, connection, and dignity. Our purpose is woven into every application processed, every identity verified, and every life made easier through our technology and presence. It guides us how we innovate, how we collaborate with governments and how we stay human centered in an increasingly digital world.
Beyond enabling access, we're also building livelihoods, empowering over 100,000 individuals, not just with jobs, but with tools, training and opportunities to become successful entrepreneurs in their own right. We are proud to foster a growing ecosystem of people who don't just work with us they are like business partners, they have learned how to run a business. They're making money with us. While others may talk about purpose as a brand statement, for us, it is the reason that we show up every day.
Sudha: Very interesting and it segues into my next question about culture. As a global business, with the footprint across, many countries, how do you go about creating one culture, getting employees or as you say, your business partners across the world to reflect your values.
Shikhar: When you are operating in a global environment, you know we are operating in 70 plus countries across borders, time zones, cultures, building one cohesive culture isn't about uniformity, it's about unity. For us, culture is the thread that connects thousands of employees around a shared purpose and core set of values, passion, customer orientation, entrepreneurship, result orientation, integrity and respect and being process driven.
We have built the cultures with intent through strong training programs, open communication and digital platforms that bridge distances. We keep everyone aligned, no matter where they are, and while we are united by values, we never lose sight of local strengths. Our teams are empowered to bring their unique perspectives while staying anchored in common framework of service excellence.
That's how we create a culture that's global in spirit but grounded in the realities of the people we serve and the people who serve with us.
Sudha: So that's about culture. And do you travel a lot to these countries to actually see what the culture, what the integration is like?
Shikhar: Definitely me my senior team, we want to be on the ground. We don't want to operate a company from our head office or our office. If you have a touch and feel of the ground, the different cultures, values of the people, then you understand where your company is really at.
Not only cultures and values, you also understand delivery, business opportunities, capabilities. So it is a must.
Sudha: That's the best way to learn.
So Shikhar it's been like five years since the pandemic and, that was such a moment in time, moment in history where, everyone was impacted global travel and tourism of course was heavily, heavily impacted. We couldn't travel, I was stuck here in the UK, couldn't go to India. What were the learnings for people in your business? Particularly around, adaptability, agility, and also to be able to continue to serve customers and clients, who were stuck in crisis.
Shikhar: I think for us, since we are a company that gives visas, definitely pandemic had hit us the hardest, but it has been a learning curve. Pandemic for us was more than a crisis, it became a real time test for our resilience, and for us it brought three powerful lessons to the forefront.
First, agility became non-negotiable, practically overnight, we reimagined how we work. Digitizing operations enabling remote support and ensuring business continuity in the face of unprecedented disruption. We also learned how to operate business at a lower cost, and we are still taking some of those learnings till today.
Secondly, we learnt empathy isn't just a value, it's a strategy, while we kept services running, we made sure that our people were protected. We prioritized safety, flexibility, and wellbeing for our frontline staff as well as the customers we serve. And third, the trust made all the difference. Our long-lasting partnership with governments gave us the credibility and collaboration needed to co-create solutions that balanced public safety with service continuity.
These lessons didn't just get us through crisis. They have reshaped how we operate today: faster, more human and more connected than ever. If you see our growth after COVID, if you see our profitability growth, If you see our margins growth, if you follow our financials, everything is at a different trajectory.
And there were very few employees that we actually let go of, we deferred salaries, we reduced salaries, we brought it back after COVID. Most of our offices we were maintaining. I think five years down the line this is what has paid off. So that trust, which is where we stand as a company because of our commitments that we made sure we had adhered to during that time.
Sudha: Very good to know. So in today's world, what are some of the biggest challenges you face as an industry?
We spoke about COVID now we seem to be in a state of permanent crisis. Mobility is a huge issue, for people to travel. How you grant access or do not grant access to people, there are lots of questions around that? So what are some of the biggest challenges you face as an industry?
Shikhar: First of all, we are a global company operating in 70 countries. First geopolitical shifts, visa policies and cross border regulations can change quickly and we have to remain agile, ready to realign our operations while maintaining service continuity. And obviously, you have to keep in mind that it is an interest of governments to facilitate travel for tourists to come into their country as it is a big part of the GDP. While there might be short term setbacks in the world, but we have seen on an annual basis, we've always grown. Second is cybersecurity, data privacy. We handle very sensitive personal data. So safeguarding the information is not just technical requirement, it is also co responsibility and we continue to keep on investing in latest system protocols and training.
We follow very strict protocols. Third is striking the right balance between digitisation and inclusivity. While we embrace technology to ensure efficiency, we are equally focused on making sure that no one is left behind, especially individuals who may not have easy access to digital tools. Inclusivity remains a key design principle in everything we build. So if you see a lot of people from developing world, or older people, they need to be trained, they need to be assisted, in getting these services. These challenges keep us focused, adaptive and also committed to delivering secure and human centred services. How we manage the global challenges is how we do our business.
Sudha: Moving on to the next question. How would you define sustainability at BLS International? What does it mean in practice because it's very people focused business.
Shikhar: So at BLS international sustainability means delivering citizen services with accountability, resilience and deep respect for people, communities and the environment. It is about creating long-term value while upholding the highest standards of governance, reducing our environment footprint, protecting data privacy, and driving inclusive growth.
The commitment is also reflected on how we operate from maintaining global ISO certificates in anti-bribery, data security, occupational safety, to empowering the underserved communities, through focused CSR in education, livelihoods and women empowerment. We are also digitizing processes and optimizing energy use to build a more responsible and an efficient global service network.
Sudha: And as a listed company what are your thoughts on ESG and reporting and BRSR? With the reporting requirements that have been evolving in India, how are you aligning your business purpose and sustainability priorities with ESG reporting? If you're doing it at all? Or if you have the ambitions to do it.
Shikhar: Definitely, we work in a global environment with so many foreign governments across the world. So ESG reporting for us is no longer a box ticking exercise. It is a strategic lens. And in India, obviously BRS reflects the shift.
We see it not as an obligation, but as an opportunity to benchmark our impact surface gaps and drive real progress. At BLS International the BRSR aligns well with global ESG standards we already follow. It helps us connect the local expectations with international best practices, whether it's strong governance with board level ESG oversight, safeguarding citizens data through ISO 27001 or driving inclusive growth through gender diversity and ethical training.
Our CSR efforts focus on digital inclusion, education and skilling, directly feeding into the BRSR social lens. And with ESG risks integrated into our enterprise risk framework, we are not just reporting, we are anticipating, adapting and acting. Simply put the BRSR framework helps us stay transparent, accountable, and future ready while keeping sustainability at the heart of how we serve citizens around the world.
Sudha: Yeah, so people definitely are right at the forefront of what you're doing. When we consider ESG reporting Shikhar or sustainability best practice, are you looking at peers in the industry or across businesses? Which are some of the companies that you admire?
Shikhar: See, definitely at BLS International our approach to ESG blends both industry benchmarking and cross sector learning.
We track peers in the visa and government tools, citizen service space, especially around data privacy, inclusive access, and public trust. But we also look beyond our sector because best practices don't come with borders. We draw inspiration from companies like Infosys and TCS for their ESG leadership and digital inclusion growth. The Tata Group for the values driven stakeholder engagement and L&T for the structured ESG roadmap. Globally, we admire how Master Card and Accenture embed inclusive tech and social impact into their business models. For us, ESG isn't just about compliance, it's about evolving continuously learning from the best and creating long-term value that's both globally responsible and locally relevant.
Sudha: Any leaders that you admire specifically Shikhar, they could be within your circle of people you saw while growing up or admired or you admire now?
Shikhar: I would say Wipros’ chairman Azim Premji, I deeply admire the kind of institution he has built.
I meet a lot of world leaders at Davos, I go every year. So there are multiple world leaders, from India, from abroad that I admire. we aspire our company to benchmark with them or surpass them also. To me leadership isn't just about skill. If you talk about what does being a leader mean to me, it's about setting the standard, it means leading with trust, with innovation, and the commitment to create meaningful social value. For BLS International being industry leader means we are constantly evolving to stay ahead of the needs of citizens, governments, and communities we serve.
It's about being agile, responsible, and purpose driven in everything we do. So if you talk about what's next for BLS, we are deepening our digital transformation, expanding our partnership into new and emerging geographies, and embedding ESG more deeply into every layer of our operations. The future for us is about shaping how global mobility is delivered and more seamlessly, more securely and more inclusively.
And I feel that this is just the start.
Sudha: Oh, that's nice. It's great to have ambition and what makes you wake up every morning? What drives you and motivates you?
Shikhar: The main fact that drives us and motivates me and the company is like for India based company, a Delhi headquartered company facilitating global mobility and travel. We are in 70 plus countries, working with more than 40 client governments, and we are generating employment for Indians. We are upskilling Indians, sending them abroad, teaching them in high value jobs. We are delivering services to people who did not have access to these services before. They had to travel miles to city centres to avail basic services, you know so I feel the sense of purpose, the sense of scale, the sense of commitment, that is what, brings us to office every day.
Sudha: That's brilliant. That's a wonderful way to end this conversation, Shikhar. Thank you so much for sharing your experience and your ambitions and where you are going to in the future.
Shikhar: Thank you so much.
Important Links:
LinkedIn: https://www.linkedin.com/in/shikhar-aggarwal/?originalSubdomain=in
Website: https://www.blsinternational.com/
https://youtu.be/RleX-g9Ypsk?si=RcJ08Eb2IAeXMd8u
https://timesofindia.indiatimes.com/business/india-business/bls-international-services-plans-rs-2000-cr-investment-jmd-shikhar-aggarwal/articleshow/101359804.cms