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In today's episode, John Laurito talks about the importance of inspecting your client process and making sure that you don't stray too far from the business's basics as a leader. Customer interaction is critical, and oftentimes, leaders lose sight of that. Keeping the business processes sailing smoothly and the internal team happy is crucial, but don't forget that client-facing processes are vital as well.

Show notes:
[1:45] An example of a company that lost touch with customer experience
[6:13] As leaders, how many times do you lose sight of the core of the business? How is the level of customer experience? 
[7:18] Your product, no matter how good it is, will not sell if it's not led the right way
[8:00] Inspect the client process regularly
[9:30] Outro

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