Scott Greenberg is a motivational speaker, former Edible Arrangements owner, and author of "Stop the Shift Show: Turn Your Struggling Hourly Workers into a Top-Performing Team." As the former owner of multiple Edible Arrangement stores, Scott has learned that approaching your hourly staff with a salaried mindset is a recipe for failure. Susan and Scott talk about what's still wrong with dining out and hard vs. soft needs.

What you'll learn about in this episode:

• How to decide when to give someone a raise
• Who makes up the best audience for a speaker
• What bosses should do when managing Gen Z employees
• What Maslow's Hierarchy of Needs has to do with pizza parties
• Which new service consultants should consider adding to their offering

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