2020 taught us a lot about the way we communicate at work. As many of us transitioned into a remote way of working, adjusted our working hours around caring and family needs, and communicated primarily using technology instead of face-to-face, we unwittingly exposed the gaps in our communication tools.

In a hybrid or remote-first context, organizations need to make use of multiple communication methods and platforms to enable their employees to achieve their goals—however, the larger goal should always be centered around driving empathetic and clear communication.

Bridging these gaps might require smaller process changes, like remembering to write things down for absent team members, or more complex behavioral changes to help other team members feel more included. However, as we look towards the future of work, these are challenges that organizations will need to solve if they expect to navigate the transition to hybrid or remote-first cultures successfully.

Let's listen to our NGOPI Podcast with one of our Tokopedia Leader, the Head of New Retail (Mitra Tokopedia) of Doni Nathaniel!