Erica and Brian answer the question "where should community live in an organization?" and detail the pros and cons of each department.

• Where should the community live?:
  • Brian's talk on customer support community strategy
  • Episode 4 about Customer Experience
• Aftershow:
  • Pink Whitney
  • Breckenridge Whiskey
  • Arnold Palmer commercial
• Sponsored by:
  • Localist's community event platform gives you the tools to connect, grow and engage your community.
  • Khoros Engage is back on October 14th, 2020 with virtual sessions for professionals looking to learn from brands leading the way in digital customer engagement.