It started with a pitch about how people could effectively 'teleport' into Internet of Things connected devices, and how this could help make tech support easier than ever. It finished with a discussion on empathy, new and old skills needed for the new and connected world - and how customer experience is going to be even more dependent on empathetic skills than it was before.

Near Futurist Guy Clapperton talks to Andy Clark, chief technology officer of RealVNC.

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