The IT Experience Podcast

14. How do you make a Business Case for Employee Experience measurement?


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In this episode Pasi Nikkanen and Sami Kallio answer a question that came through twitter from @Joe_The_IT_Guy:

How do you create a business case for employee experience measurement?

We’ll talk about employee experience and some reports and research we found on the significance of it company’s business and profits. Also what affects it and then some practical things on how you can make your business case and make it part of your IT budgeting.


Links from the episode,

Deloitte report on employee experience 2019:

https://www2.deloitte.com/insights/us/en/focus/human-capital-trends/2019/workforce-engagement-employee-experience.html

"It’s hard to question why: MIT research shows that enterprises with a top-quartile employee experience achieve twice the innovation, double the customer satisfaction, and 25 percent higher profits than organizations with a bottom-quartile employee experience.“

Building business value with Employee Experience, MIT Research 2017: https://cisr.mit.edu/blog/documents/2017/06/15/2017_0601_employeeexperience_derysebastian.pdf/

As always, you can find us at https://today.happysignals.com/ .

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