Customer Success in the Cloud

Kamakshi discusses how the customer success team’s unique perspective can drive product development and shares her advice for the next generation of female cybersecurity professionals.

00:55 Customer success very different in a cloud world versus a traditional data center

02:59 be an advocate for your customer inside their own organization

07:35 Does the predictive model work in the cloud?

10:37 Customer success as the advocate for the enterprise and influencing vendor product development

12:05 Kamakshi’s advice for the next generation

15:21 Observe everything, discern what is valuable and learn from it.

16:57 The transition from technical marketing to customer success is made easier by having a customer mindset

18:58 Every customer is an individual. One size does not fit all.

Kamakshi Marasimhan Interview Transcript