RCGP Innovation Programme Manager, Joe Besford, talks to Dr Ralph Sullivan, RCGP Patient Online Clinical Champion, and Dr Imran Khan, RCGP Clinical Support Fellow, about Patient Online and inflammatory arthritis. The topics of conversation range from the direct benefits for patients when using Patient Online, using the detailed coded record to view test results and improving health literacy. The panel also discuss how Patient Online can be used to prepare for consultations as part of a person-centred approach to care that enables individuals to take greater control when managing their long-term conditions using inflammatory arthritis as an exemplar.