In this episode of BizQuik, Julie & Corey chat with Noah Pines, partner at Ross and Pines LLC, a law firm out of Atlanta, GA, that specializes in personal injury, immigration, and criminal defense matters. We talk with Noah about customer service and the impact it has on your small business. Topics discussed include:

• The importance of online reviews and testimonials
• How the simple practice of pointing customers in the right direction can change your business
• The 24 hour rule when it comes to customer response time
• Why you need your employees to buy into systems and processes for them to be successful
• How to have personal interaction in a virtual world
• Planning for the future - why you shouldn't wait for disaster to strike before you start protecting your business

If you're interested in learning more about Noah or Ross and Pines, LLC you can learn more in the following ways:

Website - Rossandpines.com

Email - [email protected]

Text - 404-812-4300

Facebook - https://www.facebook.com/rossandpines/ https://www.instagram.com/ross_pines/

If you're interested in learning more about BizQuik - check out our website BizQuikPodcast.com. You can also check out Instagram @BizQuik.Podcast or Twitter @BizQuikPodcast

And if you want to learn more about SB PACE, you can head on over to SBPACE.com. You can also find us on the following social media platforms:

Facebook: facebook.com/sbpace

Instagram: @sb.pace

LinkedIn: Linkedin.com/sbpace

Twitter: @sb_pace

You can buy our book, Seriously? Now What?! A Small Business Guide to Disaster Preparedness, on Amazon.

BizQuik is a Traxler-Harris production.