Join us in this episode as we dive into the world of responsible AI with Rob Katz, a seasoned product manager at Salesforce. Discover how responsible AI practices are shaping the technology landscape and why they've become a significant differentiator in the industry.

Main Topics and Highlights:

• Early Adoption of Responsible AI at Salesforce: Explore how Salesforce, as one of the pioneers, embraced responsible AI practices as early as 2018 and how this strategic move has positioned them as industry leaders.
• Challenges of Generative AI: Understand the complexities and challenges introduced by generative AI, including trust, data privacy, and ethical concerns. Learn about "hallucinations" and the reputational risks associated with confidently incorrect answers.
• Building a Culture of Responsible AI: Delve into the internal dynamics of a complex organization like Salesforce and the challenges faced in instilling a culture of responsible AI. Discover how perception plays a critical role in minimizing friction and ensuring safe and effective implementation.

Tune in for a thought-provoking discussion that sheds light on the evolving role of AI in enterprise software and the need for responsible practices in an ever-changing technological landscape.