In the summer of 2018, we talked to Hilary Milnes about how retail isn't dead but it's changing, the struggle of shuttering department stores, and innovative ways that online and offline shopping can intersect.

Over two years later, it's a case of same same but different. On this episode, Hilary Milnes has optimistic and pessimistic takes on which of these shifts will stick in a post-pandemic world. She also illuminates new opportunities or smaller fashion brands and the ever-growing, ever-elusive role of the "creator."