What happens when customer service becomes more important than the product? This episode explores how Zappos transformed online shopping, won over Jeff Bezos, and set a new standard for businesses everywhere.

What happens when customer service becomes more important than the product? This episode explores how Zappos transformed online shopping, won over Jeff Bezos, and set a new standard for businesses everywhere.

#143 Zappos: The Billion-Dollar Gamble on Customer Happiness

I am Arbab Usmani, and I run my company called UppSkill, where I teach people digital marketing.
I have been appointed as Key Mentor at IIM Kashipur, one of the top B School in India, and colleges like IIT, JMI, UPES, SRRC etc invites me to take a workshop on digital marketing as well.

I am here to share my knowledge so that I can be a little closer to my goal which is about UppSkilling the people of my country.

Business

Marketing

I am Arbab Usmani, and I run my company called UppSkill, where I teach people digital marketing. I have been appointed as Key Mentor at IIM Kashipur, one of the top B School in India, and colleges like IIT, JMI, UPES, SRRC etc invites me to take a workshop on digital marketing as well. I am here to share my knowledge so that I can be a little closer to my goal which is about UppSkilling the people of my country.

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#143 Zappos: The Billion-Dollar Gamble on Customer Happiness

#143 Zappos: The Billion-Dollar Gamble on Customer Happiness