Europe's B2B SaaS Sales Podcast

#145 How CRMs stop at Closed/Won with Raphael Gindrat, Co-Founder Bestmile

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Raphael is "playing host" for a dialogue on Manuel's perspective on "RevOps" with a focus on Customer Success & subscription management to discuss

  • How CRMs stop at Closed/Won and do not cover Customer Success
  • For what "jobs to be done" Hubspot "vs" Salesforce make sense
  • How to reflect multi-year subscription contracts with one-time revenue components in your systems
  • Why maintaining multiple systems for marketing, sales, customer success & finance is messy
  • How an ideal solution to go "beyond Quote-to-Cash" would need to look like - and who could build it
  • What to do with limited resources until that solution exists
    • ...more
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