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A manager was struggling with a promotion decision because one of his employees became emotional and frustrated when work went wrong. At first, it looked like a performance issue.

But after asking a few more questions, the real problem emerged.

The employee wasn't creating the frustration—she was reacting to poor-quality work being handed off from another team. The issue wasn't emotional maturity. It was a broken process and a lack of communication between managers.

In this episode, I explain why great leaders resist the urge to solve the obvious problem first. Instead, they dig deeper to uncover the root cause before making important decisions about promotions, performance, or accountability.

If you've ever dealt with cross-functional conflict, poor handoffs, or teams blaming one another, this episode will help you have better conversations that solve the right problem—not just the visible one.

In this episode you'll learn:

•  Why managers often misdiagnose performance problems. 
•  How to identify the root cause before making promotion decisions. 
•  A practical approach for improving communication between teams and managers. 
•  How better cross-functional leadership prevents recurring performance issues. 

If you want stronger collaboration, fewer recurring problems, and better leadership decisions, this episode is for you.

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For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/

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