Welcome to episode 147! Last week we touched on how to ensure the strategic planning gets implemented and your company see results. Today is about the importance of your customer and how you can build a great business that is grounded in customer loyalty by creating an intense focus on doing what’s right for your clients and for your people. I will explain how just thru one ultimate question you can measure success based on a number. This system is based on the Net Promoter System which was book written by Fred Feichheld and endorsed by Harvard Business Review! Maxum Corporation - Inspiring Greatness Podcast:

http://maxumcorp.com.au/podcasts/