Support Ops Hangouts

#148 – Personalized Messages to New Customers


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It’s a new series from your favorite support crew! When a customer signs up for your product, you want to give them the best onboarding experience possible. With this series, we’ll take a look at best practices and ideas for helping every customer learn your product and convert to a paying customer.

For this episode, we’ll take a look at personalized messages to new customers. While this often takes the form of some welcome email, there’s other things you can do too.

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Notes and Links
  • Alison Groves – Twitter | Instagram
  • How we send onboarding welcome videos at Highrise
  • Drip campaigns — How we do them differently at Highrise
  • Highrise
  • Bonjoro
  • Pressable
  • Find your next job with a company that values support and support professionals.
  • Intro Music – “Happy Rock” from Bensound
  • If you enjoyed this episode, Tweet about it or share some love with a review.

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    Support Ops HangoutsBy Support Ops

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