Every consumer wants to receive top-notch customer service. A company leaves itself open to competition if it has a true customer-centric culture that enables it to offer quick support and memorable interactions.

But how can companies make sure they're providing the kind of customer service they should?

- Establish a support, or help, system.

- Look at it often (2x per day or daily).

- Let the complainant know, with an auto-responder, that you’ve received the request, and when you’ll be responding.

- If something takes a while, don’t wait until you’ve got it resolved to communicate; give them updates regularly.

- Make sure more than one person looks at it on a regular basis.

- Staff it 24/7 or as appropriate for your business.

- Use the system to survey clients.

- Periodically look at the results of the survey.

RESOURCES

========================

Looking for bite-size nuggets of learning for leaders and high-achievers? Go to 

https://yoogozi.com/

Learn more about our course and community, and our White Glove Service:

https://hiremyva.com

Need a website you can be proud of? Let us help you. 

https://prowebsitecreators.com

Looking for a business mentor that will surely propel you to success? Check out Larry's site.

https://larrybroughton.me

Learn more about Larry Broughton

========================

Website: https://larrybroughton.me

Instagram: https://bit.ly/3vXPEoT

LinkedIn: https://bit.ly/3pIXjq8

Facebook: https://bit.ly/3pKVxEU

Learn more about Dave Braun

========================

Website: https://prowebsitecreators.com/about

LinkedIn: https://bit.ly/3EpvoQe

#HireMyVA

#VirtualAssistant

#Customerservice 

#CustomerServiceTips