Few public transit agencies dedicate an employee to improve how riders experience the system each day. Danny Levy of the Massachusetts Bay Transportation Authority tackled this unique role by mapping the customer experience and communicating the “why” behind projects.

149 What Is the Benefit to the Customer? with Danny Levy

Mobility is an essential component to the vibrant, equitable, and sustainable cities of our future. To build this future, we need to do more than invest in technology. We need to invest in the people who will make the hard decisions around transportation, land use, housing, economic development, and other aspects of urban life. 

Josh Cohen, National Policy Director at TransLoc, wants to start that conversation by building relationships with and sharing ideas from today’s leaders who are imagining and implementing change. He will profile leaders who are doing the heavy lifting to make our communities better and inspire new ones to supplement them. Together, we’ll build The Movement with the goal of sparking tangible change in our communities.

Technology

Mobility is an essential component to the vibrant, equitable, and sustainable cities of our future. To build this future, we need to do more than invest in technology. We need to invest in the people who will make the hard decisions around transportation, land use, housing, economic development, and other aspects of urban life. Josh Cohen, National Policy Director at TransLoc, wants to start that conversation by building relationships with and sharing ideas from today’s leaders who are imagining and implementing change. He will profile leaders who are doing the heavy lifting to make our communities better and inspire new ones to supplement them. Together, we’ll build The Movement with the goal of sparking tangible change in our communities.

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149 What Is the Benefit to the Customer? with Danny Levy

149 What Is the Benefit to the Customer? with Danny Levy