There are a lot of "mistakes" that we can make when approaching email. These are not necessarily technical "we need more graphic-to-live text-balance" kind of mistakes but mistakes that need a total mindset shift. After conducting a short listening tour, I have compiled some of the top themes that I am hearing, as well as the how (and why) you may want to adjust those approaches yesterday. Reflect on this one - and let me know if you have any questions along the way. Send them to [email protected].

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