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15. AI and chatbots in technical communication - A primer
It seems likely artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance?
Part 1 - What are chatbots?
Part 2 - Making a chatbot
Part 3 - What does this mean for technical communicators and for User Assistance?
About the speaker
Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London.
He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC), the professional body for technical communicators in the UK.
Contact information
https://www.cherryleaf.com
More information
Primer article - https://www.cherryleaf.com/blog/wpress/wp-content/uploads/2017/08/AI-and-chatbots-in-technical-communication-article.pdf
https://www.cherryleaf.com
Become a better technical communicator by subscribing to the Cherryleaf newsletter
https://www.cherryleaf.com/blog
http://intelligent-information.blog/en/
http://intelligent-information.blog/en/blog/2017/07/28/from-ua-reloaded-amplify-the-intelligence-of-your-users-and-your-company/
https://tryolabs.com/blog/2017/01/25/building-a-chatbot-analysis--limitations-of-modern-platforms/
https://chatbotsmagazine.com/which-are-the-best-intelligent-chatbots-or-ai-chatbots-available-online-cc49c0f3569d
https://chatbotsmagazine.com/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca
http://contentrules.com/computing-in-the-age-of-cognitive-systems/
https://www.linkedin.com/pulse/6-trends-ai-assisted-chatbot-service-market-mila-d-antonio
https://cloud.google.com/natural-language/
https://aws.amazon.com/amazon-ai/
https://aws.amazon.com/lex/
https://www.slideshare.net/InfoDevWorld/engineering-content-for-bots-ai-and-marketing-automation-cruce-saunders
https://www.slideshare.net/InfoDevWorld/feeding-the-bots-preparing-product-content-for-the-intelligent-assistance-revolution-with-joe-gelb
Robot image https://commons.wikimedia.org/wiki/File:Robot-clip-art-book-covers-feJCV3-clipart.png From From Wikimedia Commons, the free media repository.
View all episodes
By Cherryleaf
5
44 ratings
It seems likely artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance?
Part 1 - What are chatbots?
Part 2 - Making a chatbot
Part 3 - What does this mean for technical communicators and for User Assistance?
About the speaker
Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London.
He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC), the professional body for technical communicators in the UK.
Contact information
https://www.cherryleaf.com
More information
Primer article - https://www.cherryleaf.com/blog/wpress/wp-content/uploads/2017/08/AI-and-chatbots-in-technical-communication-article.pdf
https://www.cherryleaf.com
Become a better technical communicator by subscribing to the Cherryleaf newsletter
https://www.cherryleaf.com/blog
http://intelligent-information.blog/en/
http://intelligent-information.blog/en/blog/2017/07/28/from-ua-reloaded-amplify-the-intelligence-of-your-users-and-your-company/
https://tryolabs.com/blog/2017/01/25/building-a-chatbot-analysis--limitations-of-modern-platforms/
https://chatbotsmagazine.com/which-are-the-best-intelligent-chatbots-or-ai-chatbots-available-online-cc49c0f3569d
https://chatbotsmagazine.com/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca
http://contentrules.com/computing-in-the-age-of-cognitive-systems/
https://www.linkedin.com/pulse/6-trends-ai-assisted-chatbot-service-market-mila-d-antonio
https://cloud.google.com/natural-language/
https://aws.amazon.com/amazon-ai/
https://aws.amazon.com/lex/
https://www.slideshare.net/InfoDevWorld/engineering-content-for-bots-ai-and-marketing-automation-cruce-saunders
https://www.slideshare.net/InfoDevWorld/feeding-the-bots-preparing-product-content-for-the-intelligent-assistance-revolution-with-joe-gelb
Robot image https://commons.wikimedia.org/wiki/File:Robot-clip-art-book-covers-feJCV3-clipart.png From From Wikimedia Commons, the free media repository.