We’ve just come back from a busy two days at the CX Utilities Forum in London. Louise Wright is joined by Netcall's Natalie Foland to hear all about the event.

With consumer expectations at an all-time high and regulations becoming more stringent, it's an industry that needs to change, fast. We discuss the key themes covered at the event, which includes a roundtable discussion hosted by our very own CTO Richard Farrell.

For more information about the CX Utilities Forum and future events, visit cxnetwork.com. Don’t forget you can also stay up to date with the events we’re going to at netcall.com/event.

Please note that this podcast was recorded across two different locations, so the sound quality isn't up to our usual standard. Thanks for understanding.