The conversation covers the KPIs of a good property manager, the components of a property manager agreement, strategies for preventing maintenance costs from impacting cash flow, and the determination of appropriate reserves for maintenance costs and vacancy. Keith Gillispie provides insights and recommendations for property management and investor protection.

Takeaways

• Defining KPIs and metrics for evaluating property manager performance
• Setting aside appropriate reserves for maintenance costs and vacancy

Chapters

• 00:00 Introduction and Property Manager KPIs
• 09:04 Property Manager Agreement and Investor Protection
• 17:49 Preventing Maintenance Costs from Impacting Cash Flow