Jennifer Turner, Senior Director of People Operations at G2, joins Gavin to unpack what performance actually looks like inside a high-performing culture. Her perspective stands out because she treats performance less like an HR event and more like a daily operating rhythm grounded in clarity, feedback, and trust.

In this episode, Jen shares why managers need to think like coaches, why “feedback is a gift” only works when it’s specific and timely, and how strong expectations help eliminate surprises. They also explore the role automation can play - not to replace judgment, but to make performance conversations easier and more consistent.

It’s a practical conversation for HR leaders looking to build performance systems that feel lighter for managers, clearer for employees, and more connected to how work actually gets done.

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This episode was brought to you by Topicflow — the team building the next generation of agentic performance management.

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Connect with the hosts and guest:⁠Gavin Johnston⁠ | ⁠Amin Palizban⁠ | ⁠Jennifer Turner