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153. How to Do a Customer Satisfaction Survey
Doing customer, or client, surveys is critical for your business as it’s a great way to know if you’re hitting the mark with your clients and how you can improve from THEIR perspective.
We’ve already talked about how to do AARs, which is how you can improve things from YOUR perspective, and that’s in episode 98, “After Action Review How To’s”
You really can’t go too wrong in what you ask of folks, here are some do’s and don’ts. Wait, they are do’s, we like to be positive!
- DO make it part of your regular process.
- DO look at the feedback and take action.
- DO ask, for the good ones, if you can use it as a testimonial.
- DO it at multiple stages in your interactions. Discuss example on how we do this for our White Glove Service.
- DO thank them afterwards.
- DO give them a heads up at the beginning of client interaction that you’ll be doing this and WHY!
- DO keep it simple.
- DO ask them more than once to respond.
- DO preface it by stating the entire reason you’re doing this is to help you better serve others, and to NOT hold back on your thoughts.
- DO consider giving rewards for feedback, like gift cards.
RESOURCES
========================
Episode to look back on:
Episode 98: After Action Review How Tos - https://youtu.be/NywaZwBACF0
Looking for bite-size nuggets of learning for leaders and high-achievers? Go to
https://yoogozi.com/
Learn more about our course and community, and our White Glove Service:
https://hiremyva.com
Need a website you can be proud of? Let us help you.
https://prowebsitecreators.com
Looking for a business mentor that will surely propel you to success? Check out Larry's site.
https://larrybroughton.me
Learn more about Larry Broughton
========================
Website: https://larrybroughton.me
Instagram: https://bit.ly/3vXPEoT
LinkedIn: https://bit.ly/3pIXjq8
Facebook: https://bit.ly/3pKVxEU
Learn more about Dave Braun
========================
Website: https://prowebsitecreators.com/about
LinkedIn: https://bit.ly/3EpvoQe
#HireMyVA
#VirtualAssistant
#CustomerSatisfactionSurvey
View all episodes
By HireMyVA 2.0 Team and Business Building Podcast
4.5
44 ratings
Doing customer, or client, surveys is critical for your business as it’s a great way to know if you’re hitting the mark with your clients and how you can improve from THEIR perspective.
We’ve already talked about how to do AARs, which is how you can improve things from YOUR perspective, and that’s in episode 98, “After Action Review How To’s”
You really can’t go too wrong in what you ask of folks, here are some do’s and don’ts. Wait, they are do’s, we like to be positive!
- DO make it part of your regular process.
- DO look at the feedback and take action.
- DO ask, for the good ones, if you can use it as a testimonial.
- DO it at multiple stages in your interactions. Discuss example on how we do this for our White Glove Service.
- DO thank them afterwards.
- DO give them a heads up at the beginning of client interaction that you’ll be doing this and WHY!
- DO keep it simple.
- DO ask them more than once to respond.
- DO preface it by stating the entire reason you’re doing this is to help you better serve others, and to NOT hold back on your thoughts.
- DO consider giving rewards for feedback, like gift cards.
RESOURCES
========================
Episode to look back on:
Episode 98: After Action Review How Tos - https://youtu.be/NywaZwBACF0
Looking for bite-size nuggets of learning for leaders and high-achievers? Go to
https://yoogozi.com/
Learn more about our course and community, and our White Glove Service:
https://hiremyva.com
Need a website you can be proud of? Let us help you.
https://prowebsitecreators.com
Looking for a business mentor that will surely propel you to success? Check out Larry's site.
https://larrybroughton.me
Learn more about Larry Broughton
========================
Website: https://larrybroughton.me
Instagram: https://bit.ly/3vXPEoT
LinkedIn: https://bit.ly/3pIXjq8
Facebook: https://bit.ly/3pKVxEU
Learn more about Dave Braun
========================
Website: https://prowebsitecreators.com/about
LinkedIn: https://bit.ly/3EpvoQe
#HireMyVA
#VirtualAssistant
#CustomerSatisfactionSurvey