Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change.

In This Episode, Mark Reveals:

* The vision behind one of Mark’s books, You Don’t Need A Title To Be A Leader, and the concept of an Untitled Leader.

* The differences between managers and leaders, and Mark shares 9 power examples that showcase true leadership qualities.

* What you can do if you spot an Untitled Leader leading others in your organization, and how to acknowledge it.

* 4 Ways to Elevate the Customer’s Experience.

* His new book, The Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be

Resources & Links

Mark Sanborn

* Website

* Facebook

* Twitter

* Google+

* LinkedIn

* YouTube

Mark’s Books (mentioned in this episode)

* You Don’t Need a Title to Be a Leader: How Anybody, Anywhere, Can Lead Anytime

* Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

* The Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be