If you want to change your results, you need to change your approach. These words of wisdom come from Maggie Harlow, the co-owner of Signarama Downtown in Louisville, Kentucky. With years of experience in the custom sign manufacturing industry, Maggie doesn't just talk about leadership—she lives it. She's also a keynote speaker and speaks on a range of topics, including visionary leadership, gratitude, and finding new approaches to problem-solving.

In this episode, Maggie shares more about her background in the sign industry and offers practical, transformative insights on what it really takes to balance quality, speed, and culture in a high-mix, low-volume environment.

3:06 – In high-stress environments, creativity and craftsmanship keep people engaged 6:08 – It is important to have communications between all departments 7:00 – When systemic issues occur, remember that it may be a focus issue, not a people problem 8:14 – Quality is the most important thing 9:17 – As a leader, if you want something to improve or change, you need to bring it to your team's attention 10:28 – When leadership is present on the shop floor, it shifts perception 11:41 – To get sales and production to truly collaborate, you may need a cultural shift 13:09 – To find healthy balances between departments, have honest conversations 14:35 – Focus on ownership, not blame 15:26 – When breakdowns occur, it's often because team members don't understand each other's realities 17:44 – Give your team space to try, fail, and grow within safe boundaries 20:00 – For honest problem-solving, assume everyone is doing their best

Connect with Maggie Harlow Find her on LinkedIn Visit her speaking website Learn more about Signarama Downtown