Mindi Cooke is fashion executive turned reunitor of lost things. As SVP of Business Development at Reunitus, Mindi helps airlines, ski mountains, and hotels use software to match lost items with their owners. Susan and Mindi talk about stuffed animals, iPads, and Chanel.

What you'll learn about in this episode:

• Where to label your suitcase.
• What percentage of lost luggage is found.
• How hotels outsource lost-and-found services.
• Which lost items are most important to return.
• Why Unclaimed Baggage pays for lost items in advance.

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