Adam Tuttle is a luxury hotel veteran and founder of Yipy, an app that helps hotels digitize their service standards so that nothing gets missed. After working with a multitude of hotels of all types, Adam realized that the burden of managing standards from multiple sources was too big, so he came up with a way to combine them in one spot. Susan and Adam talk about why luxury hotels are so expensive and what to do when confronted with royal vomit.

What you'll learn about in this episode:

• Where Susan picks up trash
• What service should feel like
• When Adam picked the hotel business
• How much luxury hotel rooms sell for
• Why there are so many standards in the hotel industry

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