Brad Jaehn is the Vice President of Product Strategy at Arrivia who are specialists in making brands better through the power of travel, on a mission to help people around the world travel better and experience more. Brad shares why talented product managers fail?

 

He looks at software Products as ecosystems that support a customer’s journey through an experience. Brad answers, what we miss if we don’t see the role of empathy in design and how factors such as mental health and balance play a role in Innovation.