A great presenter often welcomes crowd participation when it's appropriate to open the floor. What do you do though when you have a bit of a heckler on your hands? Someone who asks questions that aren't relevant to the topic or questions meant just to stir up the pot? What if you're put on the spot and asked a question that you really don't know the answer to? Do you fabricate a response? Or own up to the fact that you're momentarily clueless? In this final Sticky Steps episode with Jeff Tan, he talks through crowd management 101 and what to do if you end up needing to troubleshoot your presentation while up on stage.

Find more on this series online at www.limitlesslaowai.com/stickysteps and email Jeff at [email protected].