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158: Customer Success Enablement to Assure Customer Value, Retention and Growth w/ Jess Lovell (SPINS)
When you launch a new Customer Success organization, and go from a team of 9 to over 50 in less than two years, you must be doing something right, and certainly have some important lessons to share.
In this interview with Jessica Lovell, VP of Customer Success for SPINS, a leading wellness-focused data technology company, we discuss the challenges in creating and growing a new customer success organization, how to best enable the team and measure for success, and important lessons learned along the way..
https://www.linkedin.com/in/jessica-lovell-b1822133/
#customersuccess #salesenablement #RealizedROI
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By Thomas Pisello
5
22 ratings
When you launch a new Customer Success organization, and go from a team of 9 to over 50 in less than two years, you must be doing something right, and certainly have some important lessons to share.
In this interview with Jessica Lovell, VP of Customer Success for SPINS, a leading wellness-focused data technology company, we discuss the challenges in creating and growing a new customer success organization, how to best enable the team and measure for success, and important lessons learned along the way..
https://www.linkedin.com/in/jessica-lovell-b1822133/
#customersuccess #salesenablement #RealizedROI