Summary In this conversation, Matt Coffy and Kip Hernandez discusses the critical role of AI in modern business, emphasizing the need for companies to implement AI solutions to stay competitive. He highlights the importance of training AI systems to function effectively, particularly in managing leads and customer interactions. The discussion covers the benefits of AI assistants, the necessity of filtering leads, and the potential for AI to enhance engagement through multi-channel communication. The conversation concludes with insights into the future of AI in customer service and the significant impact it can have on revenue generation. Takeaways

• AI is essential for businesses to remain competitive.
• Training AI is crucial for optimal performance.
• AI assistants can manage leads effectively.
• Real-time engagement is key to customer satisfaction.
• Filtering leads helps in qualifying prospects.
• AI can operate across multiple channels seamlessly.
• Automation can enhance follow-up processes.
• AI can remember customer interactions for future engagement.
• Businesses can see a significant increase in conversions with AI.
• The future of AI in customer service is promising.