Deb Brown, founder of Touch Your Client’s Heart, loves to surprise and delight her coaching clients. How does she do it? It’s something you already do… but probably only with friends and family.

It’s just one strategy Deb uses and promotes to strengthen the most important element for success in any business: relationships.

Too often, she says, business people and professional service providers have too much churn, and focus on getting new clients instead of developing profitable long-term relationships with existing customers.

She tells us the fun – and effective – way she does that, as well as…

* What you should always ask your customers and clients at first contact

* The 4 business relationships that will make you the most money

* How to make sure you don’t neglect your best customers

* The W.O.W. framework for leading prospects to a sale

* And more