As organizations continue to innovate and push the boundaries of capabilities, we can't help but wonder if ITIL reflects that learning. David Cannon (nfiniti3) attempts to answer that and lends a helping hand to understand how the practices in ITIL reflect a broad spectrum of maturity and are giving cutting-edge teams enough to chew on for now. Plus, he discusses tooling-led maturity, increasing IT value, and how cost modeling will bring up skeletons in your closets.

David Cannon is the Executive Vice President for nfiniti3. He's an ITIL expert with many years in the industry and a variety of companies and roles. Some of his former positions are Chief Strategist in cybersecurity firms, Consulting Director for Forrester, and Director of an ITSM Practice at BMC.