In this episode, Sam discusses the concept of human-centred business, emphasising its strategic importance in creating value for all stakeholders and why it is necessary for future survival. She outlines five core principles: empathy and inclusion, psychological safety and trust, purpose and meaning, stakeholder value, and employee experience.

Sam highlights the financial benefits of adopting human-centred practices, the role of technology in enhancing human skills, and practical steps for building a human-centred organisation. Sam concludes by addressing common myths and the future landscape of business, advocating for a shift towards human-centred approaches as a foundation for competitive advantage.

Takeaways

• Being human-centred is a strategic choice for value creation.
• Human-centred businesses prioritise the needs of all stakeholders.
• Empathy and inclusion are essential for understanding experiences.
• Psychological safety fosters innovation and learning.
• Purpose-driven organisations outperform their peers financially.
• Stakeholder value enhances trust and brand reputation.
• Positive employee experiences lead to higher retention rates.
• Engaged employees drive better customer service and loyalty.
• Technology amplifies the need for human-centred skills.
• The future of business is rooted in human-centred practices.

• "Empathy is not about being nice."
• "Psychological safety drives learning."
• "Purpose guides behaviour."

Would you like to build a more human-centred business whilst building your own strategic leadership skills. Our award winning eight-week Next-Level Growth Program helps you get clear and confident to take your business to the next level, on your own terms and without burning out. Find out more here https://www.25eight.co/next-level-growth-program

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Chapters

00:00 Introduction to Human-Centred Business

03:15 Core Principles of Human-Centred Business

05:43 The Importance of Purpose and Stakeholder Value

07:48 Designing for Employee and Customer Experience

10:11 Financial Benefits of Human-Centred Practices

12:58 Contrasting Human-Centred and Traditional Models

15:28 Future-Proofing Through Human-Centred Approaches

18:11 Building a Human-Centred Business

20:51 Common Myths and Misconceptions

23:02 Conclusion: The Future of Business is Human-Centered

keywords

human-centred business, employee engagement, customer experience, psychological safety, purpose-driven leadership, stakeholder value, innovation, technology, organisational culture, competitive advantages, future-proof, business growth, business sustainability